← Selected work
Selected work · 04
Customer Support Chatbot
An agentic customer-support assistant grounded in company-specific information and validated against a dedicated evaluation suite.
Built in AI Agents & Copilots
Overview
What we built.
A company-specific support assistant that retrieves relevant internal knowledge, handles common customer questions, and uses systematic evaluations to measure response quality and reliability.
Project details
How it works.
- Grounds responses in company-specific knowledge rather than relying solely on the model's pretrained knowledge.
- Uses retrieval to identify relevant information before generating an answer, keeping responses connected to available source material.
- Supports agentic workflows where requests can be routed through different retrieval or reasoning paths depending on the question.
- Includes evaluation datasets and automated graders to repeatedly test answer quality, retrieval performance and failure cases.
- Adds telemetry and execution traces so incorrect responses can be inspected, reproduced and improved instead of treated as isolated chatbot failures.
Start a conversation
Let's build something
that works.
Tell us where you're trying to go. One of the founders replies within 48 hours with an honest view on how we can help.